Samsung has launched a new site to let Galaxy Note 7 owners know if their device is safe or not. It comes around two weeks after Samsung started recalling Galaxy Note 7 handsets worldwide due to exploding battery fears.
Samsung’s galaxy note7 devices caused about $1 billion to the company when thousands of devices exploded due to a battery flaw. Samsung has canceled it’s pre-order and has also recollected devices which were in stores from 10 different countries. But most of the users are still using it because the company stated that the flaw was only in 1 % of the devices which were sold out.
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Here is how you can know if your device is safe or not. Samsung has launched a new website tool and informed galaxy note7 users to check out whether the device is safe or not. This site was launched two weeks after Samsung ordered for recollection of devices.
From reports more than 90 Galaxy Note 7 users experienced the overheating of device problem only in the U.S.A also some other users have reported that the device caused battery explosions and set fire to a jeep and garage. As soon as the word spread out on thursday the US Consumer Product Safety Commission announced a formal recall of Samsung’s Galaxy Note 7.
Now you can know if your device is safe or not just by entering the IMEI number of your device in the website. If you don’t know the IMEI then you can get it by typing *#06# in the dialer or you can also get the IMEI from the box of the device. You should visit this Samsung’s new launched website tool for confirmation about your device status.
Here is the link for the website. Open this website and enter your IMEI number and you will get the information about your device. If you get a message regarding about your “device is not safe”, stop using it and replace it.
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Samsung is manufacturing new devices with a green battery icon on the boxes which indicates that the device is safe. Samsung is stamping a square symbol on the packing of the boxes. If you’re purchasing a new device then you need to check it out.
Richard Fink, Vice President IT & Mobile of Samsung Electronics Australia said, “We would like to thank our loyal customers for their patience, and apologize for the inconvenience. We have been working hard to get the amazing Galaxy Note7 back in the hands of our customers to continue to enjoy”.
Mr. Fink said “Our number one priority is the safety of our customers, which is why we’ve worked hard to provide new replacement Note7 devices as quickly as possible. We appreciate our customers’ continued support as we start to deliver this new stock to operators and retailers around the country from September 21”.
Samsung Electronics Australia will resume sales of the new Note7 stock to new customers in early October.
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